Xeio Ltd, trading as Hashtag’d ("We") are committed to protecting and respecting your privacy.
If you are a social media user who has been contacted by one of our customers using the Hashtag’d service, please see the Social Media User Data section below. The remainder of this policy deals with information in respect of which we are the ‘data controller’ – that is, information obtained from users or potential users of our service, and visitors to our website. For the purpose of the data protection laws applicable to us, the data controller is Xeio Ltd of 25b Lloyd Baker Street, London, WC1X 9AT.
We are registered as a data controller with the UK Information Commissioner's Office (registration number PZ3404574).
Information we collect from you
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on hashtagd.net (our site) or by corresponding with us by phone, e-mail, live chat or otherwise. It includes information you provide when you register to request a demo, subscribe to our service, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, device/operating system/browser type and version, time zone setting, screen resolution, etc;
information about your visit, including clickstream to, through and from our site (including date and time), any phone number used to call our customer service number, URLs from which you have visited our site or that you visit immediately after our site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers), and methods used to browse away from the page.
Social Media User Data
If you are a person who is contacted by, or whose content is gathered as part of a campaign initiated by a brand or a marketing agency using the Hashtag’d service, the following applies to our use of your personal data. You are referred to as a “social user” in this section.
We have no direct relationship with any social user whose personal data we process for our brand or marketing agency customers. If you are a social user who has been contacted by a Hashtag’d customer, and would like to make any requests or queries regarding your personal data - please contact the Hashtag’d customer directly. For example, if you wish to access, correct, amend, or delete inaccurate information processed by us on behalf of our customers.
In the language of European data protection laws, we are a ‘data processor’ of your data, which processes personal data on behalf of its brand or marketing agency customers, who are the ‘data controllers’ who decide generally how and why the data is processed. Unless otherwise instructed by the data controller (our customer), we will retain the personal data of social users for at least as long as the relevant customer’s Hashtag’d account is active (this is to assist in circumstances where a question or dispute arises over a contest, or other social media activity the customer engages in using Hashtag’d).
We take great care to ensure that our processing of personal data is secure and work hard to try to keep unauthorised access to an absolute minimum. But it’s a fact of online life that, regardless of the measures and efforts taken by us, we cannot and do not guarantee the absolute protection and security of your any personal data.
We may include your social media activity in aggregated data sets we produce for ourselves and our customers. To be clear, this will just be the content of your social media message or post, not any social media account information.
If you have any questions regarding the security of our services, please get in touch with us at email@example.com
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
to provide you with the Hashtag’d service, and any information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you or the business you work for have already enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
You agree that we have the right to share your personal information with:
Any member of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Selected third parties including:
business partners, suppliers and sub-contractors for the performance of any contract we enter into with you or the business you work for;
Google, for the purposes of analytics.
We will disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If Xeio Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Storing your personal data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
If your business becomes a customer of the Hashtag’d service, we will retain your personal data for the duration of your account and up to 6 years afterwards. If your business does not become a customer of the Hashtag’d service, we will retain your personal data for a period of up to 1 year.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you are in the European Union, data protection legislation gives you the following rights:
- to access information held about you,
- to require rectification or erasure of your information;
- to object to as well as the right to our use of your data to carry out automated profiling in respect of you.
These rights can be exercised in accordance with applicable data protection laws. To exercise your rights, please use the contact details at the top of this policy.
If you make a complaint to us and think we have not dealt with it to your satisfaction, you may send your complaint to the Information Commissioner for investigation. For more information on the Information Commissioner, and how to make a complaint, please visit their website at www.ico.org.uk.