Privacy Policy

Xeio Ltd, trading as Hashtag’d ("We") are committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

If you are a social media user who has been contacted by one of our customers using the Hashtag’d service, please see the Social Media User Data section below. If you are a visitor to a site with an ad that features dynamic content feed we power, please see the Dynamic Feed Viewer section below.

Social Media User Data

If you are a person who is contacted by, or whose content is gathered as part of a campaign initiated by a brand or a marketing agency using the Hashtag’d service, the following applies to our use of your personal data. You are referred to as a “social user” in this section.

Dynamic Feed Viewer

If you are a visitor to a site with an ad that features dynamic content feed we power, the following applies to our use of your personal data. You are referred to as a “dynamic feed viewer” in this section.

The remainder of this policy does not address social media users or dynamic feed viewers. It deals only with information in respect of which we are the ‘data controller’ – that is, information obtained from users or potential users of our service, and visitors to our website. For the purpose of the data protection laws applicable to us, the data controller is Xeio Ltd of 86-90 Paul Street, 3rd Floor, London EC2A 4NE.

We are registered as a data controller with the UK Information Commissioner's Office (registration number PZ3404574).

Information we collect from you

We will collect and process the following data about you:

If you have any questions regarding the security of our services, please get in touch with us at


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Uses made of the information

We use information held about you in the following ways:

Disclosure of your information

You agree that we have the right to share your personal information with:

We will disclose your personal information to third parties:

Storing your personal data

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Our primary servers are physically located in the United Kingdom. However due to the global nature of the Internet, the data that we collect may be transferred to or through, and temporarily stored at, destinations outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or group companies. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Such countries do not have the same data protection laws as the United Kingdom and EEA. Where the European Commission has not given a formal decision that the destination country provides an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to other permitted mechanisms under the EU General Data Protection Regulation. These are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information, and include ‘model clauses’ incorporated into our contract with the relevant provider, or the provider certifying itself under the EU-US Privacy Shield scheme. For more details about the ‘model clauses’, please see here. For more details about the EU-US Privacy Shield, please see here.

To obtain further details of those safeguards in the context of our operations, please contact us at

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

If your business becomes a customer of the Hashtag’d service, we will retain your personal data for the duration of your account and up to 6 years afterwards. If your business does not become a customer of the Hashtag’d service, we will retain your personal data for a period of up to 1 year. We may retain your personal data for longer than that where such retention is necessary for compliance with a legal obligation to which we are subject.

Other Businesses’ Websites

Our site may, from time to time, contain links to and from the websites of our partner networks, customers and business partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Legal Basis on which we Process your Information

On some occasions, we may process personal information with consent (for example, when you agree to receive promotional email updates about the service). You have the right to withdraw your consent at any time by contacting us on the email address below.

We may also process personal information when we need to do this to fulfil a contract (for example, to provide the Hashtagd service to clients) or where we are required to do this by law.

We also process your personal information when it is in our (or someone else’s) legitimate interests to do this and when we consider these interests are not overridden by your data protection rights. Those legitimate interests include using your information for the purposes of operating and improving our service, which we aim to do in a way that works to your benefit and those of other users. If you work for a business that is a user of the Hashtag’d service, this will also include the legitimate interests of your business in receiving the service.

Your rights

We have summarised what we think are the main rights that you have under data protection law. Some of the rights are complicated, and not all of the detail has been included in his summary. Please visit (the website of the Information Commissioner’s Office, the UK data protection regulator) for more detailed information.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

If you are in the European Union, data protection legislation gives you the following rights:

These rights can be exercised in accordance with applicable data protection laws. To exercise your rights, please use the contact details at the top of this policy.

If you make a complaint to us and think we have not dealt with it to your satisfaction, you may send your complaint to the Information Commissioner for investigation. For more information on the Information Commissioner, and how to make a complaint, please visit their website at

Changes to our privacy policy

August 2, 2017: policy clarity improved throughout, with clearer explanation of usage of data.

May 18, 2018: better delineation for 'Social Media User Data' and addition of 'Dynamic Feed Viewer' as a seperate audience; updates on third parties with whom we work; various other adjustments to terminology in line with forthcoming GDPR legislation.

June 4, 2018: updated list of specific third party providers to help ensure this is meaningful for data subjects.

July 13, 2018: updated live chat provider to Olark from Userlike.

April 20, 2020: updated live chat provider to Chaport from Olark and removed as a supplier.

February 23, 2021: removed Calendly as a supplier and added

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to